Updated and Effective as of 07/01/2022
All and any information collected by any of our internal processes are strictly for our own internal use and has never been or will ever be available to any other entity or third party outside of our business with the exception of local, state or federal law enforcement as noted in our Policies and Notifications page.
Our Terms and Conditions of Use discuss how we handle, encrypt, and protect the data you choose to store on our servers (and any related data) (Backup Data), as well as other matters. All provisions of the Terms and Conditions of Use are incorporated into this document by reference.
Why Beyond Air Support Collects Personal Information
Beyond Air Support collects your Personal Information at a variety of points, including when you place an order, download a new product or update, register a license, request services, store Backup Data, confer with one of our customer support technicians, or take part in other activities on our Website.
During these interactions we will collect Personal Information relevant to your transaction with Beyond Air Support, such as your name, mailing address, phone number, e-
Beyond Air Support Products or Services are not marketed to or intended for use by individuals who cannot legally bind a contract. Accordingly, Beyond Air Support does not intentionally gather any Personal Information about visitors or customers who are under the age of 18. If you are under the age of 18 or otherwise lack the capacity to enter into a binding contract, do not use our Website or services yourself. Please ask an adult to review and establish an account with us instead.
Cookies and Other Technologies
Beyond Air Support may use “Cookies” and other technologies to collect data that enable us to better understand and improve the usability, performance and effectiveness of our Website. Cookies are files sent to your browser and stored on your computer. If you do not want Beyond Air Support to send cookies to your browser, you can set your browser options to reject cookies or to notify you when a Website tries to put a cookie into your browser software. Rejecting cookies may affect your ability to use some features of Beyond Air Support Products or Services. There is no information related to your privacy, account or security stored in our cookies. They are strictly for enabling certain features in our website that would make your visit more productive.
Beyond Air Support may gather general information about visits to our Website, the files you have marked for backup through our services, the configuration of your computer and your computer’s interaction with Beyond Air Support, and stores this information in log files. Beyond Air Support uses this information to understand traffic and downloads on our Website, enabling us to improve the site, provide the best online experience possible, and improve our ability to serve our customers.
We Never Share Your Personal Information
Beyond Air Support will not provide, sell, trade or transmit in any matter third parties with access to your email address or any other contact information. If you wish to change the types of communications you receive from us, you may do so by contacting us and requesting your preferences by emailing your request to us at sales@compudata-
Beyond Air Support may disclose your Personal Information to third parties if we believe that such action is necessary to
(1) comply with a law, regulation, or governmental or judicial warrant, rule, or order;
(2) protect and defend the rights or property of Beyond Air Support;
Beyond Air Support may also provide access to your Data to government authorities if Beyond Air Support suspects or believes that the data contain child pornography or other prohibited data, or that the data or the Beyond Air Support Products or Services are being used for illegal purposes. Beyond Air Support will provide access to your Data to your surviving spouse and/or your executor upon presentation of a death certificate and identification which Beyond Air Support reasonably believes to be valid and sufficient, or in response to a court order, warrant, subpoena or other judicial or administrative legal process.
How We Communicate with You
Beyond Air Support may, from time to time, send you emails, or desktop alerts or other communications containing the following types of information: notifications of detected problems with your service; notifications concerning the expiration of your account; activity status reports; service and software upgrade notices; notices concerning new or related products or services from Beyond Air Support or other providers, enhancements, and price changes, notifications regarding suspected unlawful or inappropriate use, and requests for feedback on your Beyond Air Support Products or Services.
Security for Your Personal Information
Beyond Air Support has security measures in place to protect against the loss, misuse, and alteration of your Personal Information in our customer database. Personal Information provided to Beyond Air Support is stored in secure facilities with access restricted to authorized personnel only. Although we make good faith efforts to store the Personal Information we collect in a secure operating environment that is not accessible to external access or unauthorized users, we cannot guarantee complete security.
Beyond Air Support will not decrypt or remove passwords to your files or computers unless
i) it reasonably believes that it must do so to troubleshoot problems with the Beyond Air Support Products or Services
ii) it reasonably believes it must do so in order to comply with a law, subpoena, warrant, order, or a certification requirement, such as the requirements of 18 U.S.C. § 2703.
iii) As a requested pre-
Who Can Access Or Correct Your Personal Information
Only the person that has established an account with us or person(s) you have requested us to give access can request changes to your account and services. We use this procedure to better safeguard your information. You can correct factual errors in your Personal Information by sending a request (to sales@compudata-